- Shipping range
We provide shipping services to most locations nationwide, as well as some international countries through many reputable shipping partners such as: Viettelpost, VNpost, GHN, GHTK, BEST, DHL, FedEx, UPS, TNT, Helen Express, NTX Express, INTERONE Logistics…
- Shipping costs and time
2.1 Shipping fee:
Shipping costs will depend on the geographical location of the address where you receive the goods, calculated based on the current price list of affiliated shipping units.
2.2. Delivery time:
Delivery time within the province is from 6-48 hours from the time of order confirmation with the customer.
Delivery time in provinces and cities will depend on each customer’s address, the order processing department will specifically notify the customer (On average about 2 – 5 working days).
In case the customer needs EXPRESS shipping, please discuss with the sales staff for specific advice.
Note: During peak times (holidays, New Year), or depending on some objective conditions (such as natural disasters, vehicle breakdown, etc.), we cannot deliver immediately, so we will negotiate a specific delivery time for you customer.
2.3. Delivery Confirmation
Once the customer’s order has been delivered, the customer will receive a delivery confirmation email with shipping information so that the customer can track the delivery status of their order.
- Responsibility of the shipping unit for shipped goods
The shipping service will be responsible for the goods and risks such as loss or damage of the goods during the shipping process to the customer.
The customer is responsible for checking the goods upon receipt. When discovering that the goods are damaged, scratched, broken, dented, or wrong in design compared to the ordered goods, sign to confirm the condition of the goods with the Delivery Staff and immediately notify us for resolution.
After the customer has signed to receive the goods without making any notes or comments about the goods, it means that it has been accepted and considered complete, we will not be responsible for any requests for return due to damage, scratches, dented, wrong goods, etc. later.
If the shipping service is designated by the customer or by relatives or friends to help deliver, the customer will be responsible for the goods and risks such as loss or damage of the goods during the shipping process. In this case, the customer will be responsible for the freight and related losses.
- Determining the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process
To serve the transportation process of goods, the shipping unit of Fosilgroup.com commits to always include in each package: Sales invoice and related documents proving that the product is under our legal distribution rights.
Therefore, during the transportation process, the delivery staff can present the above documents to prove the origin of the goods if requested by competent authorities.
- Customer Support
For more information, please contact us via email: fosilgroupcontact@gmail.com
We hope that our shipping policy will help customers have the easiest and most convenient online shopping experience.