Please note: Our policies are subject to change at any time without notice. We recommend that you review this page regularly for any updates.
Currently, the issue of information security, buying and selling personal information, confidential information is quite a sensitive issue in society. Our website Fosilgroup.com always respects the information linked from customers and strictly adheres to the principle of confidentiality as the vital goal of our unit.
We state the following absolute guarantees so that customers know clearly and can be sure that we respect all privacy rights as well as the principle of protecting sensitive personal information when your information is provided exclusively to the website Fosilgroup.com. Before accessing and posting information, customers should read through the necessary security regulations to know and avoid things that customers do not want later.
- INFORMATION SECURITY POLICY
- Address of the information collection and management unit
– Luxury Fashion Business Household
– Address: Dong Yen Village, Dong Phong Commune, Yen Phong District, Bac Ninh Province, Vietnam
- Purpose and scope of information collection
3.1. Purpose of information collection
The Fosilgroup.com website collects customer information to:
– Provide products according to customer needs
– Contact to confirm when customers establish transactions on the fosilgroup.com website
– Contact and resolve with customers in special cases.
– Manage the fosilgroup.com website, send updated information about the website, promotions, incentives/gratitude to customers
– Prevent activities that destroy customer user accounts or fraudulent activities
– Manage, analyze, evaluate data to build appropriate sales policies and customer service policies
– Receive information, comments, suggestions, and complaints from customers to improve the quality of services Fosilgroup.com
– Do not use members’ personal information for purposes other than confirmation and contact related to transactions at Fosilgroup.com
– In case of legal requirements: Fosilgroup.com is responsible for cooperating to provide members’ personal information when requested by judicial agencies including: the Procuracy, the court, the police investigation agency related to any violation of the law by the customer. In addition, no one has the right to infringe on members’ personal information.
3.2. Scope of information collection
The collection of personal information is carried out on the basis of customers’ self-declaration to register for online purchases at the website fosilgroup.com. Depending on the time, the information collected will include but not be limited to:
– Full name
– Address
– Phone number
– Contact information (if any)
3.3. Scope of information use
The information we collect is used within the following scope:
+ Deliver products to customers who have purchased on the website https://fosilgroup.com.com/
+ Notify product delivery and support customers during product use;
+ Process orders and provide products via the website: https://fosilgroup.com/.
In addition, transaction information including: purchase history, transaction value and payment method are also stored by the website https://fosilgroup.com/ to resolve any issues that may arise later.
- Information storage time
We will store personal information provided by customers on our internal systems during the process of providing products to customers, until the purpose of collection is completed, or when customers request to cancel the information provided.
- Commitment to protecting customers’ personal information
Fosilgroup.com is committed to ensuring the security of information for customers when registering personal information with us. We are committed to not exchanging or selling customer information for commercial purposes. We are committed to implementing all sharing and use of customer information in accordance with our privacy policy. We are committed to making you feel confident and satisfied about the security of personal information when participating and using the fosilgroup.com website.
The Fosilgroup.com website only shares your personal information with third parties in the following cases:
+ When you have your consent.
+ When sharing information is necessary to provide services or process your orders (for example, sharing with shipping units, …..).
+ When we are obliged to provide information at the request of law enforcement agencies or as required by law.
- People or organizations that may have access to personal information
The business activities of fosilgroup.com do not include selling Customer information to third parties. Website fosilgroup.com.com only provides Customer information to the parties listed below to ensure the rights of Customers according to the confidentiality commitments of fosilgroup.com:
+ Partners who have signed a Contract to perform a part of the service for Fosilgroup.com (technical partners, partners providing online payment services…). These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the Contract) to support users using the service provided by fosilgroup.com.
+ State agencies upon request: fosilgroup.com will provide Customer information to serve the investigation process of those agencies.
- Means and tools for users to access and edit their personal data
Customers can exercise their right to edit and update their personal information by contacting us via Email fosilgroupcontact@gmail.com
- Customer rights
Customers have the right to:
+ Request access, edit or delete their personal information.
+ Refuse to receive advertising and promotional information from the website fosilgroup.com
+ Make a complaint if there is a violation of personal information security.
- Change the privacy policy
The website fosilgroup.com may update the customer information security terms when necessary. Any changes will be announced on our website. Customers should regularly check to understand the changes (if any).
- Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or beyond the scope of notification
When consumers discover that their personal information on https://fosilgroup.com/ is being used for the wrong purpose or beyond the scope of information use, consumers can send complaints to https://fosilgroup.com/ in the following ways:
– Send a complaint to the address: Dong Yen Village, Dong Phong Commune, Yen Phong District, Bac Ninh Province, Vietnam
The time limit for the website fosilgroup.com to handle feedback related to customer personal information is 03 (three) working days from the date of receiving the customer’s complaint.
In all cases, Fosilgroup.com promotes commercial measures negotiation, conciliation with customers to agree and propose solutions to resolve and handle complaints.
In case the two parties do not reach the desired agreement leading to unsuccessful negotiation and conciliation, either party has the right to bring the case to a competent people’s court for settlement in accordance with the provisions of law.
Fosilgroup.com understands that your rights in protecting personal information are also our responsibility, so in any case of questions or comments related to the privacy policy of the website Fosilgroup.com and related to the use of personal information for the wrong purpose or scope as notified, please contact email fosilgroupcontact@gmail.com