Welcome to Fosil Group! By placing an order on our website, you agree to the following terms and conditions. Please read this policy carefully to understand our practices regarding orders, payments, shipping, returns, and warranty.
Please note: Our policies are subject to change at any time without notice. We recommend that you review this page regularly for any updates.
1. Order & Payment
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All orders are subject to acceptance and product availability.
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Full payment must be made at checkout using accepted payment methods listed on the website.
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Prices are listed in the local currency and may be subject to applicable taxes or service fees.
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We reserve the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraud.
2. Shipping & Delivery
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Orders are processed within 1–3 business days.
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Delivery times vary depending on destination and shipping carrier.
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Fosil Group is not responsible for delays caused by third-party carriers, customs, or unforeseen events.
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Please double-check your shipping address; we are not liable for lost packages due to incorrect information.
3. Return & Cancellation Policy
To ensure quality service and product integrity:
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All sales are final.
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We do not offer refunds, returns, or exchanges except in cases where the item is defective or damaged upon delivery.
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To report a defective item, you must contact us within 3 days of receiving your order at fosilgroupcontact@gmail.com, providing your order number and photos of the issue.
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Cancellations are not accepted once an order is confirmed and processed.
4. Warranty Policy
We offer a limited 30-day warranty on products with manufacturer defects in materials or workmanship. This warranty does not cover:
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Damage due to misuse, accidents, or unauthorized repairs
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Normal wear and tear
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Improper installation or handling
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Lost or stolen items
To request warranty service:
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Email fosilgroupcontact@gmail.com with your order number and issue description.
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Attach clear photos or videos showing the defect.
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We will review and respond within 3–5 business days.
If the claim is approved, we may repair, replace at our discretion. Shipping fees for warranty service are the customer’s responsibility unless otherwise stated.
5. Policy Updates & Final Authority
Fosil Group reserves the right to update or modify this policy at any time without prior notice. All decisions regarding sales and warranty matters are at the sole discretion of Fosil Group and are considered final.
For questions or assistance, please contact us at:
📧 fosilgroupcontact@gmail.com