Thank you for shopping with Fosil Group – Luxury Fashion Business. We are committed to delivering premium luxury fashion items. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the following terms.
Important Notice
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All policies are subject to change at any time without prior notice.
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We recommend reviewing this policy before placing an order.
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By completing a purchase, you accept full responsibility for understanding and agreeing to our policies.
1. No Cancellation Policy
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Once an order has been placed and confirmed, it cannot be cancelled for any reason.
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All sales are considered final upon checkout.
2. Buyer Responsibility
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The buyer is fully responsible for providing accurate and complete order information, including recipient name, delivery address, contact number, and email.
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Fosil Group is not liable for failed deliveries or additional shipping fees due to incorrect or incomplete information provided by the buyer.
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Any costs arising from order modifications or incorrect details are to be covered by the buyer.
3. Refund Policy
While we maintain a strict no-refund policy under normal circumstances, to support customer satisfaction, we offer the following limited refund option:
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Eligibility:
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If you are unsatisfied after receiving the goods, you may request a partial refund.
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Notification must be made within 3 calendar days of receiving the order, by contacting fosilgroupcontact@gmail.com with your order details and reason for the request.
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Refund Terms:
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Refunds are limited to 50% of the original order value, excluding all shipping fees.
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The buyer is fully responsible for both original delivery charges and the cost of returning the product to us.
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Shipping fees are non-refundable under all circumstances.
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Return Condition:
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Products must be returned unused, unwashed, undamaged, and with all original tags, packaging, and accessories intact.
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Products showing any signs of use, damage, or modification are not eligible for a refund.
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Returns must be shipped using a trackable method; we are not responsible for lost or damaged returns.
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Refund Processing:
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Refunds will be processed only after we receive and inspect the returned product.
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Upon approval, the partial refund will be issued to your original payment method within 14 business days.
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4. Exchange Policy
We accept exchanges under very limited circumstances:
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Eligibility:
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Products must meet the same return conditions as outlined above.
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Requests must be submitted within 7 calendar days of receiving the order.
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Shipping Costs:
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All shipping costs associated with the exchange (both sending and receiving) are the buyer’s responsibility.
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Approval:
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Exchanges will be processed only after our inspection and approval of the returned item.
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5. Non-Eligible Items
The following items are strictly non-refundable and non-exchangeable:
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Items returned without prior approval.
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Items returned beyond the stated timeframes.
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Sale or promotional items.
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Items that are damaged, used, or missing original packaging.
6. Disclaimer
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Fosil Group reserves the right to refuse any return, exchange, or refund request that does not comply with this policy.
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We are not responsible for delays, damages, or losses caused by shipping carriers or customs procedures.
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All decisions regarding returns, exchanges, and refunds are final.
7. Contact Us
For any questions about this policy, please contact:
Fosil Group – Luxury Fashion Business
Address: Dong Yen Village, Dong Phong Commune, Yen Phong District, Bac Ninh Province, Vietnam
Email: fosilgroupcontact@gmail.com
Thank you for your trust in Fosil Group. We appreciate your understanding and look forward to serving you.